
Writing or speaking to a person's "pain" is becoming easier and more
interesting through online listening. Online listening is putting an ear
toward reviews, social conversations, and testimonials, discovering
more of what people need and want from you by their gripes and their
praise. This goldmine of information is just clicks away.
Here are some popular review sites in addition to what you find on social media channels:
Gather and embrace online reviews, social conversations, and
website testimonials before working out your message to prospects or
customers. Begin by gathering several reviews, mentions, and
testimonials written about your company, both off- and online. If those
are scarce or you want to dig even deeper (recommended), search for
reviews and testimonials written about your competitors.
Copy and paste each review, mention, or testimonial onto your page and begin looking for themes of:
- Praise (happy person sharing how they were helped, what they liked, etc.)
- Problems (unhappy person sharing what they didn't like, what was lacking, etc.)
Circle or highlight the most repetitious praises or problems; common themes will emerge.
You'll gain more information of what people want and don't want from you
and what they like and don't like about your company, products, or
services. Equally important, you'll find out what terms they are using--
their
language. Divide these words and phrases into columns of problems and
praises, and you're looking at a helpful glimpse into what's relevant to
your customers and prospects from their perspective.
Incorporate their words and phrases into your writing and conversations;
you'll soon be speaking customer-speak, not corporate-speak.
And that's a first step toward building and strengthening relationships.
Happy Marketing!
Teresa